Satisfaction Guarantee Period
At PositiveGems.com, we are committed to your satisfaction and believe in the quality of our products. If you are not fully satisfied with the results, you are eligible to return the item and claim a full refund in the form of store credits.
Timeframe for Guarantee
The Satisfaction Guarantee Period is available for 4 hours following the delivery of your order. For example, if your order is delivered at 4 PM, you have until 8 PM to take advantage of our Satisfaction Guarantee. After this period, our standard policy for non-returnable items, specifically edible items, will apply.
Our Commitment to Customer Satisfaction
Understanding that edible items typically cannot be returned, this policy underscores our dedication to customer satisfaction. We aim to demonstrate our deep care for our customers and our commitment to being a customer-centric brand striving for 100% customer satisfaction.
Limitations on the Guarantee
Initially, our policy was open-ended, but to prevent misuse, we have set specific conditions:
- Claims must be reported within the 4-hour window following delivery.
- Only one serving from the product should have been used.
- There should be no history of abusing our return policy by the customer.
We reserve the right to reject claims if these conditions are not met or if any violations are found. This adjustment is in response to instances of the policy being exploited, such as claims for refunds on almost empty bottles.
Our aim is to balance our guarantee of satisfaction with the need to prevent misuse, ensuring all our customers can shop with confidence and trust in the quality of our offerings.
